|Speco Warranty Information and Procedures|
Speco Thomas Pty Ltd provides a warranty of 12 months from date of purchase on all our products. In addition to any warranty we provide, our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. Where a failure does not amount to a major failure, we are entitled to choose between providing you with a replacement or refund.
Where compensation is sought, documentary evidence of the loss or damage suffered must be provided and documentary evidence that such loss or damage was a reasonably foreseeable consequence of a failure by us to comply with a consumer guarantee under the Australian Consumer Law. Such evidence may include photographs, statutory declarations, receipts or reports, depending on the loss or damage.
To claim under this warranty, bring the product to the store of purchase together with proof of purchase. The store will then send us the product for evaluation. We will then, at our option, either replace the product or refund the purchase, through the store of purchase.
Our liability under this warranty is subject to us being satisfied that a defect was caused by defective workmanship or materials, and was not caused by or substantially contributed to by other factors, or circumstances beyond our control. These include (but not limited to) defective installation, maintenance or repair, alteration or modification of the product in any manner or any neglect, misuse or excessive use or normal wear and tear.